This morning I’m thankful for delayed luggage, Virgin Airlines, our son, Nabil, and Southeastern University . Almost three years ago, we flew into NYC for meetings over the New Years holiday. It was warm at home (Amman, Jordan, at that time) but cold in the city, so we packed our warm coats in our luggage. Unfortunately, our bags were delayed in London. We were looking forward to our time in NY, but a couple days of walking the streets of our favorite city in sub-freezing temperatures wasn’t appealing. Virgin Airlines to the rescue (It might have helped that I had a high status as the time due to all of the ministry miles flown each year.). We called them to explain our situation, and without hesitation, they told us to go to a store and buy whatever we needed. So, Amy, Nabil, and Emad wound up with new coats, gloves, and some additional clothing (the one time I was sad my bag arrived!). So, delayed luggage turned into a blessing, and Virgin’s outstanding customer service prevented the stress one expects in situations like this. Nabil is now studying at Southeastern University in Lakeland, FL, so he left his coat at our house. This morning when I took the dog out for an early morning walk in the 17 degree temperatures of Springfield, I gave thanks for all of the above.
Thoughts on the Things that Matter Most
